There is little doubt that having a difficult conversation is tough, regardless of whether you are the most experienced leader or a new manager. So how best should you deal with that situation you know needs to be dealt with in an authentic way, but you have been...

One of the most common challenges the leaders I work with face is how to balance one’s professional ambitions and having an enjoyable personal life on the way through. We are a long time working and so need to keep ourselves resilient, and mentally and physically fit...

A key requirement of every leader is to bind groups together effectively. One of the founding fathers of positive psychology, Dr Martin Seligman devised his Perma model to help us understand the key components of what connects us as humans. His research identified 5...

It is one of the many ironies of the modern workplace that the better we are at our jobs the more likely we are to be promoted out of them! Too often, as leaders, we come across someone who is fantastic in their role, a brilliant individual contributor, and we feel...

Previously I have discussed the merits of AAA leaders (the As being allyship, autonomy and authenticity). But how are we able to be truly authentic leaders? Thinking about leadership in terms of defiance, compliance and authenticity might help.   Lee and Roberts’...

Resilience for you and your team A common question I come across with the leaders I work with is “how can I improve the resilience of my colleagues and teams”.  The 4 Cs model, developed by Nan Henderson and Mike Milstein gives some great clues on how you can...

Using client empathy to drive your business forward I’m convinced empathy is a super power, particularly when it’s unleashed towards clients. But how can this be done in an effective, enduring way? In his seminal work, Empathetic Marketing, Mark Ingwer breaks down a...