Resilience for you and your team A common question I come across with the leaders I work with is “how can I improve the resilience of my colleagues and teams”. The 4 Cs model, developed by Nan Henderson and Mike Milstein gives some great clues on how you can...
Using client empathy to drive your business forward I’m convinced empathy is a super power, particularly when it’s unleashed towards clients. But how can this be done in an effective, enduring way? In his seminal work, Empathetic Marketing, Mark Ingwer breaks down a...
Being an AAA leader Three words that come up consistently during my coaching work are: autonomy, allyship and authenticity. As leaders, we all need to master these 3 As, but how do we do this, and how do we encourage those we lead to develop in each of these areas...
Reconciling our personal and work purposes Let me sow a little seed and encourage you to think about your personal and professional purposes and to deepen your understanding of how they interrelate. If it is not apparent to you what your purpose is, there are plenty...
Get into the flow Are there times when you are in the midst of things and feel invincible, when you believe that you can’t do anything wrong, and you want those moments to go on for as long as possible? The chances are that you are achieving what psychologist Mihaly...
Growing your self-awareness to empower you as a leader The internet is awash with articles evangelising the importance of self-awareness. In the coaching I do I see a clear link between an individual’s self-awareness and their ability to develop as a leader. One...
