The Empathy Manifesto is a three-part series by business coaches Oliver Hansard and Joss Mathieson. They believe that effective leadership, organisational agility and high-performance in uncertain times all rely on excellent behavioural skills, and above all...

Like most of the business community, I’ve been involved in a number of crisis management meetings over the past few days as the UK comes to terms with the human and economic impact of the coronavirus pandemic.  Some businesses are getting it wrong. Sports Direct seems...

Some businesses work on the assumption that it’s only the big players who can afford to take the risk to even try a flexible working scheme. There was considerable press coverage recently of Microsoft Japan’s flexible working trial involving 2,300 employees taking the...