Resilience for you and your team A common question I come across with the leaders I work with is “how can I improve the resilience of my colleagues and teams”. The 4 Cs model, developed by Nan Henderson and Mike Milstein gives some great clues on how you can...
Using client empathy to drive your business forward I’m convinced empathy is a super power, particularly when it’s unleashed towards clients. But how can this be done in an effective, enduring way? In his seminal work, Empathetic Marketing, Mark Ingwer breaks down a...
